Bloomberg Interviews
Featured in Yahoo! News
Alibaba’s emphasis on engagement differentiates it from other loyalty programs, said Stephen Rector, president of Bakertown Consulting. “It’s usually very much about only what you’ve spent versus the time you’re spending on the platform,” said Rector. “Alibaba believes more time you’re engaging, the more you’re likely to spend in the long run, so it makes sense to reward consumers for their time.”
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